SAP CRM Course
What is SAP CRM?
SAP Customer Relationship Management(CRM) streamlines and optimizes customer-focused processes across sales, marketing, and service. Serves as a comprehensive solution for managing and nurturing customer relationships throughout the entire customer lifecycle. By integrating sales, marketing, and service processes, SAP CRM helps businesses deliver exceptional customer experiences, drive operational efficiency, and ultimately achieve business growth.
WHY TO CHOOSE SAP CRM COURSE WITH US
- Enhance customer experiences by delivering personalized interactions and timely services.
- Streamline sales processes and empower sales teams with tools to close deals more efficiently.
- Execute targeted and effective marketing campaigns based on a deep understanding of customer preferences.
- Gain insights into customer behavior and business performance through advanced reporting and analytics features.
- It automates and supports the sales process, from lead management to opportunity tracking and order fulfillment.
- It supports integration with third-party applications, allowing businesses to leverage existing technologies.
- It empowers businesses to build long-lasting relationships with their customers.
Why choose Success ERP Solutions for SAP CRM Training?
- We offer the best SAP CRM course in Chennai, which gives an immersive learning experience that delves into both theoretical concepts and practical applications.
- We curate the course to provide comprehensive training on the SAP Business Warehouse module, covering key aspects related to Business Warehouse within an enterprise.
- We provide hands-on training, allowing participants to navigate real-world scenarios and gain practical insights into SAP CRM implementations.
- The course syllabus is regularly updated to align with the latest industry trends and SAP advancements, ensuring that learners stay at the forefront of Business Warehouse practices.
- The course will be handled by experienced instructors with a deep understanding of SAP BW.
- Our experts train the participants with valuable insights and guidance for their careers.
- Career Guidance and assured Placement Support.
- Flexible Learning with a limited number of participants
- Offer separate batches for experienced professionals and freshers.
Course Highlights
- Free demo classes.
- Limited Batch Size.
- Innovative ideas are taught by the professionals.
- 100% placement Assistance.
- Expert trainers will teach the students.
- Certificates are provided to the students.
Learning Outcomes
- Separate batches for freshers and experience candidates.
- Fast track classes also available.
- Trainer will help you to prepare a resume according to your skill set and expertise.
- Our Career Development Officer will send you to the Interviews until you Get Placed.
- We Provide Live Projects for you to assist and get expertise.
- Get Instance for Practice
- our expert team will conduct Mock Interviews
- Interview Tips
Course Syllabus
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1.
a. Partner Processing
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2.
b. Text Determination
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3.
c. Status management
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4.
d. Date Management
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5.
e. Incompleteness
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1.
Overview of Activity Management
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2.
Customizing Activity Management
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3.
SAP CRM Copy controls
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4.
Pricing Overview
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5.
CRM Billing
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6.
Actions in SAP CRM
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7.
SAP CRM Web client UI overview
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8.
Business Role& Navigation Bar Customizing
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9.
PFCG authorization Concept
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10.
UI Configuration
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11.
Transaction Launcher customizing
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1.
SAP CRM Marketing Overview
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2.
Marketing Plan and Plan elements
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3.
Marketing attributes
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4.
Data sources
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5.
Profile set and profile
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6.
Target groups (Using graphical modeler)
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7.
Segmentation
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8.
Campaign Management
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9.
External list management
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10.
Personalized Mails
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11.
Cross-selling/up selling/down selling
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12.
Surveys
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13.
Lead Management
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14.
Lead questionnaire and Lead qualification
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1.
Sales Overview
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2.
Sales cycle and opportunity Assessment
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3.
Opportunity management
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4.
Copy controls
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5.
Sales agreements and sales contracts
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6.
Quotation and order Management
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7.
Pricing
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8.
Territory Management
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9.
Rebate agreements
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1.
CRM service Overview
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2.
Installed Base management
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3.
Service agreements and service contracts
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4.
Service orders and service confirmations
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5.
Resource planning
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6.
Service billing
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7.
Complaints and returns
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8.
In-house repairs
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9.
Warranty claims
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10.
Service request processing
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11.
Case Management
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1.
Generarion
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2.
Define industry sector
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3.
Generation of industry-specific objects
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1.
Define logical system(both ECC&CRM)
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2.
Define RFC connection (Both ECC & CRM)
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3.
Connect System from both CRM &ECC
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4.
Maintain table entries
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5.
Register Queues
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6.
Start queue demon
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1.
Download of Customizing objects
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2.
Download of Business objects (Mapping of BP, Products and Org management)
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3.
Download of Condition objects(Pricing conditions)
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1.
Overview of interaction center
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2.
Account identification profile
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3.
Business transaction profile
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4.
Interaction record
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5.
Knowledge search
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6.
Agent inbox
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7.
Rule modeler
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8.
ERMS
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9.
Multilevel Categorization
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10.
IC Manager role
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11.
Broadcast messages
About the Trainer
- 7+ years Experienced Professional
- Certified trainer
- Working in top MNC company
- Friendly and interactive
- Trained many students
- Ready to help students - 24/7
- Strong knowledge and perfect delivery
- On the spot doubt clarifying person